Serving NY & NJ

1-800-732-1842

Customer Reviews

RM
RM
18:37 02 Sep 22
Intitially we started off great with Bug runner, moving into our new home and knowing the previous owners had a rodent problem and the guy Joe who came out was great and we signed up to get quarterly visits. He left and since then this service has been horrible, having technicians coming to our home with an attitude and not having anything to put in the traps, asking my husband for peanut butter to put in the traps when that should be provided and then since we had none, he put traps out without anything in them. What’s the point?? Then after a year of service, we realized we had termites. DO NOT use them for if you have a termite problem, their termite technician, Larry, is not professional at all. He would write off a lot of our questions and always seemed inconvenienced by us. They also made us pay a good amount of money for a specific amount of traps to be put out and they missed one BIG one, which is where we saw the termite activity and then when we asked for money back they refused, even though our house could have been seriously damaged because of their negligence. Safe to say we’re going with a different company now. If you have simple issues I’m sure they’re fine, but if you need a quarterly service/termites go elsewhere.read more
K Mintz
K Mintz
20:40 30 Aug 22
Bug Runners was extremely responsive to my call to get rid of yellow jackets nesting in siding & came same day as wasps were getting into house. Doug and team have all been a pleasure to deal with & very happy with their level of service. Thank you!read more
Mary Elizabeth
Mary Elizabeth
02:03 12 Jun 22
I made the decision to go with The Bug Runner over 3 other companies- why? Simple- when I called I spoke to actual people, no automated choices, no long wait- also the ladies in the office remembered it was my sons birthday and made sure to get someone out to treat in ample time to clear the ants and check on things before the party. The techs that came out were wonderful, they explained what they were doing and took time to explain it to my 7 year old (he loves them), and lastly the technician told me that the owner of the company is out working with them and meeting the customers. This company feels like family, and they are trustworthy and reputable. I recommend them 1000 times over.read more
Gjozefin Shyti
Gjozefin Shyti
18:42 10 Jun 22
I was having an ant and bee issue. When I called the office they were so sweet and nice. I revived an estimate that day and service was done within a day or two. The tech I had, I believe his name was Marc, was so nice and informative. At 1st I was concerned because the ants increased but when I called the office to ask why, Jessica told me all the information I needed to know. They are so amazingread more
m f
m f
19:07 12 May 22
Been using Bug Runner for over 1 yr. Great service. Helen, Jessica, and rest of the staff are amazing. They always answer and get back to you ASAP. Exterminators that come are very nice and professional. Great prices and services. Highly Recommend to Everyone. 5 Plus Stars. Thanks Bug Runner for keeping our house away from Pests. “Who are you going to call”? Bug Runner.read more
Dani ta Harrold
Dani ta Harrold
22:53 30 May 20
I gave bug runner a 5 star review here in March after they successfully treated my black ant infestation. The ladies on the phone are polite, knowledgeable, and prompt to respond. The staff. Patrick helped me… is personable and on time !I see that is why there is a parade of 5 ⭐️Reviews here which is their norm. I would give the owner Doug and his company 10 stars actually! I’m writing an update today. Recently I found ticks in my Nyack yard. I moved to Nyack a year ago from Los Angeles and will admit I have never before seen a tick. I called Doug at bug runner and he explained the proper people to contact who would resolve the issue. I want to note that the only negative 1 star review here is from an Emily Lee about ticks. Doug responded and explained succinctly to her just as he had to me. Ms Lee assessment of bug runner is totally off base and blaming . Also it is oppositional to the description of a great service this family owned business of over 50 years has offered. Bug runner is a rare “go to “business with well trained staff both in extermination and customer service. Ants are their most common spring bug problem but don’t stop there . They will refer you to the proper solution as they did with me !read more
Daniel Sambrato
Daniel Sambrato
03:22 21 May 20
They explained everything and got the job done quick
Susan Ferro
Susan Ferro
13:40 14 May 20
I have to say the hiring Bug-Runner was the best decision ever!!!! So Grateful I found them. If you need an extermination team, LOOK NO FURTHER!!! Patrick the technician was kind, professional, thorough and extremely knowledgeable. From the initial phone call I made to the end result…. I can’t say enough about this company. THE BEST!!!!!!!read more
Dani Harrold
Dani Harrold
13:18 24 Apr 20
Of course it’s not a party when your home is infested with tiny black ants! However the solution provided recently by BUG RUNNER exterminators was fantastic!!!I called them for an appointment and 2 days later Patrick arrived and took care of the extermination. The entire staff, the ladies on the phone, as well as Patrick were pleasant ,professional and highly knowledgeable. They use state of the art product and get the job done. The rates are very competitive. I highly recommend BUG RUNNER for any insect problem. Speedy service and very pleasant customer service.read more
sheila rifkin
sheila rifkin
21:57 25 Feb 20
I have been using Bug Runner for almost a decade now. The technicians are friendly, competent, and always on time. I highly recommend Bug Runner.read more
Bonnie Katz
Bonnie Katz
20:28 13 Jan 20
I have been a customer of Bug Runner since moving into my house 35 years ago (the prior owners were customers as well). They have always provided top-notch service and are quick to respond if there are any problems. I gladly recommend Bug Runner to anyone who asks about an extermination company.read more
Sori Schlafrig
Sori Schlafrig
19:01 30 Dec 19
Amazing place! I called in the morning and that afternoon had a k9 by my house to check for bedbugs and I ended up having in one room, they came the next morning to give me a price and got someone that same day to come to spray the room on there vacation day so the bugs don’t spread to another room, great service, and very on top of everythingread more
Jennifer Costa
Jennifer Costa
22:51 27 Nov 19
We have been using Doug’s exterminating services from Bug Runner for several years now. We can honestly say without hesitation, The entire crew at Bug Runner are an amazing team!! If we see a spider snd call, they are at our house immediately! Their exterminators are superb and knowledgeable and always extremely professional!! Anton is the best! Jessica in the office is always so sweet and helpful and accommodating. We highly recommend this company!read more
Suzette Rivera
Suzette Rivera
20:13 26 Nov 19
Very pleasant phone support. When tech comes to my property very thorough, respectful and knowledgeable. Happy with service. I had BugRunner many years ago and switched to another service. Glad I came back!read more
Ward H. Blackwell
Ward H. Blackwell
14:05 05 May 16
Very timely service. We have used Doug and his team for years and would recommend to others.
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